So, Target

 is telling their employees how to make the customer experience better by telling them when to smile and when to ask to help. What will actually help the customer experience is walking into a stoked store with no employees standing around in groups of 3 chatting or pushing a full u boat into customers. Employees should be available for the customer to find and ask for help and the employee should be able to help them. And the checkers don't need to ask if I found what I wanted because odds are I didn't and if I say that they will just say 'ok. 

Costumer service is lost on the businesses who should be providing it.

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